Frequently Asked Questions

Our chefs change the fresh menu every Saturday, and ordering for the week closes at 9PM each Friday. For the frozen range, place your order by 9am the day before your delivery day.

Three simple steps: 1) Pick your meals from the weekly menu — fresh or frozen. 2) We cook and pack everything fresh twice a week with easy reheat instructions. 3) We deliver to your door — Mon & Thu in Wellington, Tue & Thu nationwide by courier.

Our set frozen range is snap-frozen and tray-sealed at its freshest, packed with icepacks, and sent NZ-wide by courier Tuesday to Thursday. Just order by 9am the day before.

Both. Each week our chefs cook seven fresh paleo dishes, ready to heat. We also keep a set frozen range you can stock up on so there is always a proper meal ready to go.

Every meal is gluten free, grain free and paleo, with no refined sugar. Meals are high in protein, and dairy-free (full paleo) options are available on request — perfect if you are lactose intolerant.

Our ingredients are real foods: unprocessed and free of preservatives. We use locally supplied meat, eggs, fresh seasonal produce, herbs and fruit, healthy fats like coconut oil, olive oil and ghee, and natural sweeteners such as coconut sugar and manuka honey. Living primal means we never use grains, gluten, refined sugars, hydrogenated oils, artificial sweeteners, soy, legumes or artificial stuff.

Every meal packs roughly 25–40g of quality protein. Our larger Warrior size steps it up further for bigger appetites.

Easily. Every meal comes with simple instructions to reheat in the microwave or oven — most are ready in just a few minutes.

Yes. Our mixed packs are delivered weekly so you never have to think about it. Save 5% on every order with a 3-week minimum subscription — and you can cancel anytime after that.

Absolutely. Subscriptions have a 3-week minimum, after which you can cancel at any time. One-off orders carry no commitment at all.

Get in touch before you order and we will do our best to accommodate you. Email us at eat@primalkitchen.co.nz and our team will help sort the right meals for your needs.